Refund Policy

This Refund Policy applies to all fees paid to NewRate Limited ("AdRate", "we", "us") for AdRate paid plans, entitlement packs and other paid services. It forms part of the Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. Unused Subscription Periods

If a subscription charge (a first purchase, or a renewal charged automatically under the Recurring Payment Authorization or paid manually) is made and you have not used the Services in the paid period, you may request a full refund of that charge within seven (7) days from the charge date.

"Not used" means that, since the start of the paid period, your team has not: executed any automation rule; created, edited, copied or otherwise operated any campaign, ad group, ad or GMV Max campaign through AdRate; called the AdRate Public API or CLI; or consumed any consumable entitlement (such as AI credits or campaign creation quota). Any of the above constitutes use of the Services for the paid period.

2. Duplicate Charges and Technical Errors

If you are charged more than once for the same order or period, or charged an incorrect amount due to a technical error on our side, contact us and we will refund the erroneous amount in full. Please raise such requests within ninety (90) days of the charge.

3. Non-Refundable Fees

Except as expressly provided in Sections 1 and 2 above or as required by applicable law, all fees are non-refundable. In particular, no refund is available for: plan upgrades; entitlement packs (add-ons) once purchased; any subscription period in which the Services have been used; consumed consumable entitlements; the remaining portion of a period after you turn off auto-renewal, downgrade or delete your account; and fees for any period in which your access was suspended or terminated under Section 10 of the Terms of Service.

4. How to Request a Refund

Send your request to support@adrate.io or through the in-app live chat, stating the team name, order number and the reason for the request. We will respond within five (5) business days. Approved refunds are returned to the original payment method in the currency and amount originally charged; depending on your payment provider it may take five (5) to fifteen (15) business days to appear on your statement. We do not compensate for exchange rate differences or fees charged by your bank or payment provider.

5. Effect of a Refund

Once a refund is approved, the paid entitlements of the refunded period end immediately and your team is moved to the plan it would otherwise have been on (the Free plan, unless another paid period remains). Automation rules exceeding the plan limits will be paused accordingly.

6. Changes and Contact

We may revise this Refund Policy from time to time in accordance with Section 13 of the Terms of Service. Questions about this policy can be sent to legal@adrate.io.